The Case-it Laptop Backpack 2.0 is a unique backpack that has a specially designed hide-away bag holder that stores away when not in use. The padded laptop compartment keeps laptops up to 13 inches (and some 15 inches) secure, and it can be accessed from either the top or the side of the backpack. The laptop pocket is raised off the bottom of the pack to help protect it when you put your pack down. Other great features include adjustable padded shoulder straps, top handle, water bottle holder and a roll top that allows for changing the size of the pack. Case-it is committed to helping you organize your life. The spine is specially designed so that your bag can lay flat when open, making it easier to add or take papers out, and to take notes in. Case-it knows that our customers depend on our items every day, throughout the year. As such, our products come with a 1 year warranty. Original proof of purchase is needed. Note: This warranty does not cover any problem that is caused by normal wear and tear, abuse, neglect, heat, humidity, maintenance, or modification of the product. If it is determined that the problem is a result of any of the above, the warranty will become null and void. The original purchase receipt is required for all warrantied items. Please email the below information to [email protected] if you would like to submit a warranty claim. Proof of purchase Item stock # and color Image of white tag with UPC (usually located inside) Image of the damaged part Replacement ship to address